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Payment Policy

365 Assistance Terms and Conditions of Account

I/We hereby authorise 365 Assistance Pty Ltd ABN 59 160 076 200 (Trading as 365 Assistance herein referred to as “365 Assistance”) to make periodic debits.

I/We understand that I/we will have a 14 day cooling off period in which to terminate the agreement.

I/We understand that the minimum total membership amount payable is 1 annual payment or 12 monthly payments as per the rate for the product selected.

I/We acknowledge that the debit amount will be debited from my/our account according to the terms and conditions of my/our agreement with 365 Assistance and the terms and conditions.

I/We acknowledge that bank account and/or credit card details have been verified against a recent bank statement to ensure accuracy of the details provided and I/we will contact my/our financial institution if I/we are uncertain of the accuracy of these details.

I/We acknowledge that is my/our responsibility to ensure that there are sufficient cleared funds in the nominated account by the due date to enable the direct debit to be honoured on the debit date. Direct debits normally occur overnight, however transactions can take up to three (3) business days depending on the financial institution.

Accordingly, I/we acknowledge and agree that sufficient funds will remain in the nominated account until the direct debit amount has been debited from the account and that if there are insufficient funds available, I/we agree that 365 Assistance will not be held responsible for any fees and charges that may be charged by either my/our or its financial institution.

I/We acknowledge that there may be a delay in processing the debit if:-
(1) there is a public or bank holiday on the day of the debit, or any day after the debit date.
Any payments that fall due on any of the above will be processed on the next business day.

I/We acknowledge that 365 Assistance is to provide at least 14 days’ notice if it proposes to vary any of the terms and conditions of the Direct Debit Request or this DDR Service Agreement including varying any of the terms of the debit arrangements between us.

I/We acknowledge that I/we will contact 365 Assistance if I/we wish to alter or defer any of the debit arrangements.

I/We acknowledge that any request by me/us to stop or cancel the debit arrangements will be directed to 365 Assistance.

I/We acknowledge that any disputed debit payments will be directed to 365 Assistance. If no resolution is forthcoming, I/we agree to contact my/our financial institution.

I/We acknowledge that if a debit is returned by my/our financial institution as unpaid, a failed payment fee of up to $11.90 is payable by me/us to 365 Assistance. I/We will also be responsible for any fees and charges applied by my/our financial institution for each unsuccessful debit attempt together with any collection fees, including but not limited to any solicitor fees and/or collection agent fee as may be incurred by 365 Assistance.

I/We authorise 365 Assistance to attempt to re-process any unsuccessful payments as advised.

I/We acknowledge that certain fees and charges (including setup, variation, SMS or processing fees) may apply to the Direct Debit Request and may be payable to 365 Assistance and subject to my/our agreement agree to pay those fees and charges to 365 Assistance.

Credit Card Payments
I/We acknowledge that “365 Assistance” will appear as the merchant for all payments from my/our credit card.

I/We acknowledge and agree that 365 Assistance will not be held liable for any disputed transactions resulting in the non-supply of goods and/or services and that all disputes will be directed to the Business as 365 Assistance is acting only as a Direct Debit Agent for the Business.

I/We acknowledge that Credit Card Fees are a minimum of the Transaction Fee or the Credit Card Fee, whichever is greater as detailed on the Direct Debit Request.

I/We appoint 365 Assistance as my/our exclusive agent with regard to the control, management and protection of my/our personal information (relating to the Business and contained in this DDR Service Agreement).

I/We irrevocably authorise 365 Assistance to take all necessary action (which 365 Assistance deems necessary) to protect and/or correct, if required, my/our personal information, including (but not limited to) correcting account numbers and providing such information to relevant third parties and otherwise disclosing or allowing access to my/our personal information to third parties in accordance with the 365 Assistance Privacy Policy.

Other than as provided in this Agreement or the 365 Assistance Privacy Policy, 365 Assistance will keep your information about your nominated account at the financial institution private and confidential unless this information is required to investigate a claim made relating to an alleged incorrect or wrongful debit, to be referred to a debt collection agency for the purposes of debt collection or as otherwise required or permitted by law. View 365 Assistance Privacy Policy.

I/We hereby irrevocably authorise, direct and instruct any third party who holds/stores my/our personal information (relating to the Business and contained in this DDR Service Agreement) to release and provide such information to 365 Assistance on my/our written request.

I/We authorise:
a) 365 Assistance to verify and/or correct, if necessary, details of my/our account with my/our financial institution; and
b) my/our financial institution to release information allowing 365 Assistance to verify my/our account details.